Its shock closure could not have come at a worse time.
Potentially hundreds, if not thousands, of travellers have been left in the lurch after popular coach and travel agency Five Stars Tour abruptly closed all eight of its branches across Singapore on Wednesday.
As of 11.15am on Thursday, the Consumers Association of Singapore (CASE) received 102 complaints against the tour agency.
News of the travel agency's closure was first reported by Chinese daily Lianhe Wanbao. In its report, it said Five Stars Tour had applied for a liquidation notice with the police.
When this reporter visited its main branch at People's Park Complex on Thursday morning, a notice at its entrance read that the agency "has closed for business and stop providing services with immediate effect. We will be returning all passports to customers through registered article in the next few days".
It also said customers with unfulfilled trips can make claims through travel insurance or file claims through the Small Claims Tribunal or CASE.
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